925 sterling silver, commonly known as sterling silver, is a stunning alloy made of 92.5% pure silver mixed with 7.5% other metals, usually copper. This blend significantly improves the silver's strength, durability, and quality, making it ideal for creating intricate and enduring jewelry.

• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email. 
• You can track your order status anytime using the Track Order link at the bottom of the page.

You can cancel your order within 24 hours of placement. Simply email us at care@gemivy.com with your order number and "Request for Cancellation" in the subject line, and we’ll process your request promptly.

Yes, you can make changes to your order within 24 hours of placement. Email us at care@gemivy.com, and we’ll assist you with the updates.

Returns are accepted within 48 hours of receiving your order if:

• The item doesn’t match your order confirmation.
• The product is unused, undamaged, and in its original packaging with all tags intact.

To initiate a return, email us at care@gemivy.com, and we’ll take care of it for you.

Refunds (post-delivery) are processed via the original payment method within 7-8 business days. Please ensure the returned items meet our return criteria

Sterling silver jewellery may naturally develop a patina or tarnish over time due to exposure to air, moisture, and environmental factors. This is a normal property of silver and can be easily restored with proper care. To minimize tarnishing, clean your jewellery regularly and store it in a dry, airtight container.

To maintain the sparkle of your jewellery:

• Avoid exposure to moisture, perfumes, or chemicals.
• Store in a dry, airtight container when not in use.
• Gently wipe with a soft, dry cloth after wearing.

For any queries or concerns, email us at care@gemivy.com. Our friendly customer care team is here to help you!

No worries! Reach out to us at care@gemivy.com, and we’ll do our best to make your experience truly sparkling. ✨